Support

We usually reply within 2 business days.

Need help? Email hello@cloudhonest.com. Tell us your iPhone model and iOS version, and what happened. Please do not send passwords or health details.

Frequently asked questions

How does PlateCount estimate my meal?

You take a photo or record a short voice note. With your consent, it is sent through our server to an AI model that suggests calories, protein, carbs and fat. You can edit every number before you save. The first time, the App asks if you allow this. You can turn it off in Profile > Privacy and data > Consent and cloud sync.

Are my photos and voice notes stored?

No. We do not keep your photos, recordings or menus. They are used once for the estimate. Read the full details in the Privacy Policy.

How accurate are the numbers?

They are estimates. Portion size, cooking oil and hidden ingredients change the result. Check the numbers and change them when you know better. PlateCount is not medical advice.

Do I need an account?

No. PlateCount has no sign-in account. The App uses an anonymous ID instead. Your diary is saved on your iPhone.

What is free and what is PlateCount Plus?

Barcode scanning, manual logging and your full history are free. Free use includes a weekly allowance of AI photo scans. PlateCount Plus gives unlimited photo logging and menu scanning.

How do I cancel my subscription?

Open iOS Settings, tap your name, then Subscriptions, choose PlateCount Plus and tap Cancel. Deleting the App does not cancel it. Apple handles refunds at reportaproblem.apple.com.

I bought Plus but it is not unlocked.

In the App, open PlateCount Plus and tap Restore purchases. Use the same Apple ID you bought with, and check that you are online. If it still does not work, email us.

A barcode was not found.

Packaged foods come from open food databases, and some products are missing. You can add the food by hand, or search for it by name.

How do I connect Apple Health?

Go to Profile and turn on Apple Health. You choose which data types to allow. You can change this in the Health app at any time.

How do I back up or move my diary?

Turn on Cloud sync in Profile > Privacy and data > Consent and cloud sync. Your diary is copied to your own private iCloud, and comes back on a new iPhone. You can also export your data from Profile.

How do I delete my data?

Open Profile > Privacy and data > Delete all data. It deletes your diary, weight history and profile from your iPhone, and the record on our server. If you used iCloud sync, delete the iCloud copy when you turn sync off.

Contact

Cloud Honest LLC · 5830 E 2nd St, Pmb 7000, Casper, WY 82609-4308, US · hello@cloudhonest.com