OneSweep

Support

Email us at support@cloudhonest.com or use the Cloud Honest contact form. We answer within 2 business days. Include your iPhone model and iOS version if the question is about a bug.

Frequently asked questions

The "App Storage" and "iCloud Photos" screens only send me to Settings. Is that a bug?

No. iOS does not let any app read how much space other apps use, and it does not let any app turn on "Optimize iPhone Storage" for you. Other cleaners pretend they can. OneSweep explains what is possible and opens the correct Settings page with the steps. This is on purpose.

Why does the app ask for access to my photos, contacts or calendar?

The app can only find duplicates in data it is allowed to read. All scanning happens on your iPhone. Nothing is uploaded. If you choose "Limited" photo access, the app scans only the photos you selected and tells you so.

Did the app delete something without asking?

It cannot. Every delete goes through the iPhone system confirmation sheet. Deleted photos go to the "Recently Deleted" album in the Photos app for 30 days, where you can recover them. Contact merges and calendar deletes are shown in full before you confirm, and are recorded in the Activity log.

How do I recover a photo I deleted?

Open the Photos app, go to Albums, scroll to "Recently Deleted", select the photo and tap Recover. Photos stay there for 30 days.

What does the Gmail module read?

Only the sender, subject and date of each message, so it can group mail by sender. It never reads message bodies or attachments. Deleting and unsubscribing happen only when you confirm them. See the privacy policy for details.

How do I disconnect Gmail?

In the app: Email Cleanup → Sign out. This removes the access token from your iPhone Keychain. You can also revoke access at any time at myaccount.google.com/permissions.

The WhatsApp module found nothing.

The app can only see WhatsApp photos and videos that were saved to your Photos library. Turn on "Save to Camera Roll" in WhatsApp Settings → Chats if you want WhatsApp media to appear.

How do I cancel my subscription?

Open iPhone Settings → tap your name → Subscriptions → OneSweep → Cancel Subscription. You keep Pro until the end of the period you paid for. Subscriptions are managed by Apple, not by us, so we cannot cancel it for you.

I bought Pro but the app still shows the free version.

Open the app, go to Settings → Restore Purchases. Make sure you are signed in to the same Apple ID that made the purchase.

How do I get a refund?

Apple handles all payments and refunds. Go to reportaproblem.apple.com, sign in, and choose the OneSweep purchase.

How do I delete all my data?

Delete the app. Everything the app stores (Activity log, settings, Gmail token) lives only on your iPhone and is removed with the app. We hold no account or server data about you.

Which languages does the app support?

English, German, Spanish, French, Italian, Dutch, Polish, Portuguese and Turkish. It follows your iPhone language setting.

Report a bug or request a feature

Email support@cloudhonest.com with: